Packaging

Guidelines

Guidelines for Good Quality Packaging

City Link is committed to delivering your parcels with speed and care. However, during the transit process parcels may be handled several times. It is therefore important that all items are adequately packed. Below are some tips that will help you make sure your package arrives at its destination in the best possible condition and on time.

Useful Packaging Tips*

• Use a rigid box with flaps intact.
• Choose the size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst.
• Always use high quality materials for your package. Consider strength, cushioning, and durability.
• Click for tips

• Choose boxes made of corrugated cardboard, with good quality outer liners.
• Wrap all items separately.
• Put goods in the centre of a package ensuring they do not touch the sides. Your item should be well cushioned on all sides.
• Make use of cushioning materials, to prevent the contents from moving.
• Use strapping, when suitable, as a good way to seal and secure your box.
• Use strong tape designed for shipping if strapping is not available.
• When re-using a box remove all old labels including any old hazardous material indicators.
• Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to other items.
• Place powders in strong plastic bags, securely sealed and then packed in a rigid box.
• Use "arrow-up" labels for non-solid materials.
• Repack your items properly. Many goods are sold in the original manufacturers packaging which may not be suitable for carriage.
• Always pack small items in Linkletters or Citypacks as appropriate (see below for dimensions).
• Protect your data discs, audio and videotapes with soft cushioning material around each item.
• Complete the address label clearly and completely, using capital letters when handwriting labels to improve readability for City Link personnel.
• Place a duplicate address label inside the parcel.

• Do not use bags made of fabric or cloth.
• Do not use adhesive tape to seal your parcel.
• Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

* Please note that City Link will accept no liability for the packaging advice that it provides. The customer remains responsible for ensuring packaging and labelling is adequate for transportation.

For small lightweight items City Link has developed ready-to-use Priority Packs that provide added security. And they are available free of charge.