Frequently Asked Questions & Answers
These FAQ lists some of the questions you may have regarding the integration of
City Link and Target Express.
General
Q. Why have the companies joined?
This is a direct result of the acquisition by Rentokil Initial PLC. Now we are working
towards the integration process of both companies. Target Express and City Link are highly
complementary businesses with similar operating models and both have a strong culture based
on customer service and operational excellence. The new City Link is now able to offer a
superior product and services portfolio.
Q. Will the drivers change their uniforms and vans?
All vehicles and employees will be re-branded as City Link from 1st May.
Q. Will my collection times be affected?
You will continue to enjoy the same collection times as you currently experience. There
will be no changes to this as a direct result of the acquisition by Rentokil Initial PLC
Q. What phone numbers do I need to use in the future?
Please continue to use the same phone numbers you have always used.
Services
Q. What effect will this change have on my service?
There will be no changes to your service. City Link will continue to deliver market leading
standards of service.
The only small changes you may experience are on your 10.00 service that now will be a
10.30 service and the 2-3 days service will be delivered next day.
If you have any question, please contact your Account Manager.
Q. What additional services are going to be available to me?
There is no change on the services available to you. As we develop our business and
launch new products, we will ensure that these are communicated to you.
Please contact your Account Manager to get further clarification.
Terms and Conditions
Q. Will there be any change to my Terms and Conditions (T & C's)? Do I need
to sign a new sales agreement or some new T & C's?
You will not experience any significant changes in the way you do business with us.
We may look at your sales agreement and terms and conditions during the normal account
review process but any changes will be communicated and agreed with you. Please contact
your Account Manger if you have further queries.
Q. Will I still be able to speak to the local customer services team? Who is my contact going forward?
Your local contacts will remain the same, although all phones will now be answered
"City Link". If you have any concerns, please speak to your Account Manager or local branch.
I.T. Solutions
Q. Will I be getting a new IT system?
There will be no change on the IT systems you use. Should there be any future change,
these will be communicated to you well in advance.
Q. Will I be able to use my current system for Booking and Tracking jobs?
At present, there will be no significant changes to the way you book and track jobs with
us. Any future change will be communicated to you well in advance.
Q. How can I view reports and Proof Of Delivery (POD)?
You can access your reports and PODs in the same way you have always done.
For Target Express customers: these have now been re-branded as City Link. Your login
details and password have not changed. This can either be done via Web (all customers) or
via ECDS2 for Target Express customers. Any future change will be communicated to you well
in advance.
Q. How do I book a job on the internet with you?
If you are an existing customer, there is no change on how you book a job with us,
just keep using the same systems you have always used.
If you are a new customer, you need to first open an account with us, then you will
receive instructions on how you can make a booking online, including the account number
and password. You can enquire on how to open an account through the "Contact us" section in
www.city-link.co.uk or call our customer services team
at 08700 007007.
PICARD
Q. What is PICARD?
PICARD is our 24/7 automated phone line which allows consignees to arrange for a re-delivery
when they have been carded.
Q. Is PICARD going to change as of 1st May?
At this moment there is no change on PICARD.
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